New Hope Auto Repair

I took my car in for a repair ad was told that I needed an additional repair, a bearing replaced, for an added cost of about $600. I agreed and paid. A week later I learned that the person I'd recently bought the car from had that same bearing replaced three months previous. Draw your own conclusions. I'm NEVER going back to these people.

Got a new alternator put in a 2006 Honda Pilot. Quote was 717 + 55 for the diagnostic. Made a quick call to another shop and was quoted $530 out the door for the repair. Honda dealer ship quoted $775 for brand new alternator, or 596.76 for rebuild alternator. The shop re-negotiated the price down to $627 total, including diagnostic. At least we are not paying dealership prices. We appreciate the shops willingness to work its customers and hope in the future, it can offer some more affordable parts options. We certainly will appreciate the 3 year warranty that this repair comes with.

Not as Honest as the name suggests.... I had asked for a particular grade of oil just like the typed used in previous appointments. I even wrote it on the work order to be crystal clear. When I returned to pick up my vehicle I was informed that a different type of oil than requested was used instead. When I asked why they did that I was told I should be happy with the discounted price of the "better" product they used. They were argumentative.....refused to answer why they did it, refused to answer why they didn't call to see if I wanted this "better" product for a great discount....and, of course, I was charged more than my initial charge would have been.... See ya

Went in to have a bearing replaced it Santa fe. Quotes me WAY high and when I checked the tires later they didn't even tighten the lugs. Stay away. I will never take my vehicle here again nor will anyone I know.

Definitely has a dealer-like feel to waiting area. Unfortunately the services are way overpriced and I have had problems services performed. After redoing brakes for $1300 including the master cylinder, the new master cylinder went out. Needing a new radiator they quoted me over $700. Got same work done by JPT auto for around $300. A neighbor who had his breaks done a year ago had them go out on a hill. He got them redone at another place that said they were redone improperly and did them "the right way" for much less. I'd like to say you get what you pay for, but in this case, I'm afraid that you can't know for sure what you're getting aside from a chunk taken out of your wallet.

As of 9/8/14, we have not received any communication from the store. This incident happened around 8/20/14 It turns out that Honest 1 Auto put on the wrong oil filter. It didn't have a sensor installed and it didn't fit properly. The certified mechanic at the dealer said I should not drive it. I had to line up a tow truck to tow my vehicle to the dealership and have them correct the matter. The total bill for the oil change was $24.00. The total bill for the tow and diagnostic was around $200. We told Honest 1 that we were sending them a bill for the total amount we had to spend because of their mistake. As of today, we have not heard back from them. They offered to fix the problem they caused but we had stated we didn't want to work with them anymore. If you brought a vehicle with 3100 miles in for an oil change and it left in worse condition, would YOU want to bring it back to the same place? That was a question we asked the manager. The man who initially helped me was very apologetic. I want to commend him for his professionalism. The manager or managers we dealt with never offered a refund on the oil change...something that I feel would have been a step in the right direction. While they tried helping, they are running a business where the mechanics are totally uneducated about newer engines and vehicles. If they compensate for the extra money we had to pay for their mistake, I would think about bringing my older vehicle back to them. I would NEVER bring them a new vehicle. UPDATE: Checking their website, I see that they aren't even ASE certified. I never knew that and will not be doing business with them.

I'm very happy that I discovered this auto center! I am consistently getting coupons in the mail, so my car repairs can be within my budget for once, and I really liked the service and atmosphere of the company. Everyone was very friendly, the environment was super clean, comfortable and even study friendly! Plus coffee, snacks, and a cappuccino machine! The only other time I've had this quality environment and service was from a car dealership, and let's face it they probably have 5x the money to spend on their customers than any auto care shop. I should say that I have yet to have any major service done on my vehicle, and so cannot comment on this company's response to that kind of service, but I definitely didn't feel the normal pressure of "alright well we did what you wanted but we really think you need to replace this and fix that". I would HIGHLY recommend this place to anyone in the area that would like to give it a try. I doubt you'll be disappointed.

A friend of mine had gone to Honest1 and said she liked them so I went to this shop for a second opinion after another shop said I needed almost $900 in brake work. I was amazed that they inspected my brakes and told me they could fix them for under $400. The service guys were really friendly and not pushy at all. They have wifi and free cappuccino so I was happy to wait while they worked on my poor car and got it fixed. I definitely recommend using them if you need you car fixed.

Steve and crew are very professional, polite, and patient when dealing with customers fretting over vehicle issues. This level of honestly and straight talk is not something I've experienced at other auto repair chains. Furthermore, the workmanship is guaranteed allowing one to rest easy that the problem is one and done. I have nothing but gratitude and appreciation for the services rendered here. Kevin with the Mustang.

Refused to work on car because I wanted to bring in my part versus buying the part through them. Part price through them marked up 3 times what I part costs.