New Hope Auto Repair

I'm sorry, but after several trips here, I had to write a review. I have taken a few vehicles to Honest-1. Their prices are ridiculous and instead of mapping out other options and/or giving their personal feedback on what THEY would do, or less expensive options - they use scare tactics, tell you that your car is basically going to explode, and basically make you feel like you are being scammed. My last trip there was for my Chevy Impala (2007). I had taken it there because my air was out and had a feeling it was the compressor. Additionally, my power steering was not working properly. When they did the diagnostic, they came back at me with $3700 worth of repairs. I paid $3850 for the car! They also told me the drive belt needed replacing. After taking my car to another mechanic, I was told that was not true at all - the belt was fine. Never once was I given any feedback on what was going on inside my car - since I'm not car saavy, it's always nice to be talked to in an educational way - help me understand what you are doing under that hood, rather than patronizing me. I took my car to another mechanic and while they said that the best repair for my car WOULD be a new compressor kit, he would not recommend it, because the price was insane. Instead, he told me to put in a used compressor, and flush and recharge the system.....then, to sell the car. He could not warranty the compressor, but it was significantly less money and would fix my air problem. My compressor, power steering pump, a new headlight, and an old change, plus labor, came to $840. They put the headlight in for free - just the cost of the light. After two bad experiences here, I will not take my car here again, because every time I do, I panic, have anxiety, and feel like I am being robbed and/or scammed.

We have taken our cars to three different Honest-1 shops. They are the best. Waiting area is clean, employees are nice and helpful. I won't go any where else.

Usually able to get me in and out quickly and for a great price. Also very convenient location

Sweet, awesome experience keep it up guys

Brought my pick up truck into them for repair. The problem WAS NOT fixed on the 1st attempt. I was frustrated by this but that's how it goes some times / life happens! How they responded to this problem was unexpected, professional & deserving of 5 stars. They made it right, at no extra charge and actually put gas in my tank as I was running low! This extra effort will be sending me back there for all future work on my truck, my wife's van as well as my daughter's car. It terms of price checking? I'm assuming they are competitive with others or they wouldn't be in business. Thanks for the extra effort / service Dwayne @ New Hope Honest 1. (sorry I was a dick about the whole thing, I was frustrated.....you remained professional and made it right. I appreciate it)

This place is A1. I'm a skeptical but they left me overly satisfied and their rates are very reasonable. Will continue to do business. Keep up the work guys.

Super nice Clean and sooo friendly!!!

After a poor experience and a previously bad review, I am happy to say that these guys made the situation right with me. I give them much credit for their response.

I have been going to Honest One for a couple years for minor repairs and oil changes and they've been very good for the most part. Some months back I had taken it in because I noticed a loud humming noise in the rear and brought it in to get checked out. I mentioned maybe the wheel bearings might be going, but the guy came out and said "your struts are shot. It's causing your vehicle to sag in and the tires are wearing unevenly, hence the humming noise". Wierd, but I assumed he knew what he was talking about. After the repair, he said it might still hum for awhile since the tires were worn unevenly, even though the struts were fixed. Ok, I guess I buy that. The sound was still there and continued to get louder. Finally took it back in for the same problem and now, they say it's the wheel bearings. I'm already angry at this point. Especially with the $500 price tag. They charged $120 for labor, and they didn't even get the part in until 20 minutes before they were done. So 30 minutes of labor, tops. And the part that they sold me had to have been marked up at least 300%, I couldn't find the same part for anywhere near as high as they charged me. I'm just so disappointed in this place after that. Not to mention, if it's as bad as they say it was, my wheel was in danger of breaking off eventually according to the guy who helped me this time and they totally missed it the first time. When I voiced my concern that they totally missed it the first time the guy at the desk didn't really have anything to say about it.