New Hope Auto Repair

I feel that this one is more honest than a different location that I went to. However like most shops you go for one thing and they find other things that need attention to.

Friendly service and very nice waiting area with some great snacks. It took longer than expected, but I was a walk-in appointment. They did their best to speed things up which was appreciated. Fair pricing and good work. I will be back.

I was honestly a skeptic of going to Honest 1. I had a tire blow out because of a pot hole and I also had to get an axcel replaced. I took my car to the dealer ship I bought it from and they quoted me an outrages price to get the job done. I instantly googled Honest 1 and gave them a call because I remember my wife use to get oil changes there when she was still in school. When I called Honest 1, I had the pleasure of speaking with Wyatt. He was so customer driven! I explained my situation to him and he immediately invited me in for a free diagnostic. He introduced me to their head mechanic who after the diagnostic even showed me and gave me advise on other areas of my vehicle that my dealership missed. I was able to replace other parts of my vehicle that if i didn't, would have caused me a lot more money to fix down the road. Now I don't think any car shop is cheap, especially dealerships! However I must say that the $700.00 dollars I spent that day was well worth it. I felt that i received value for what i was spending. I also wanted to thank Chris as well at Honest 1. When they had sent the request for my axcel and it arrived, Chris inspected it and deemed the part not "good enough". That gave me piece of mind. He sent for another part and my vehicle was still being worked on until they had to close. When I arrived Chris went over everything that was done and made sure that I didn't have any other questions before I left. And let me tell you, I was filled with questions! Once again, I'd like to say a huge, " Thanks", to Honest 1. You all have earned another customer for life. Thank you for an awesome experience.

Great service. I come back again and again, and the work is excellent every time.

I took my car in for an oil change today, and even though I didn't have the coupon, Chris gave me the $22.99 deal going on right now. The waiting area is clean and tasteful, with comfortable seating and free coffee/snacks. Great experience. I recommend this place if you live nearby!

After bring my Honda to Honest One New Hope for the last six months, I had an awful customer service experience there today. There is a little bird stuck somewhere in my wheel well or by the air intake chamber. The poor thing was flapping and squawking and the guys at Honest One refused to do anything unless I paid a huge labor fee to "tear everything apart to find it". I asked if they could simply remove the splash guard so I could check the wheel well. They angrily refused unless they could charge their crazy fee. I asked if they thought I should just let the little think die and rot somewhere in, on or under my vehicle. They told me no but if you pay our fee you wont have to. I would have thought the $1000 dollars we have spent at Honest One in the last year might have been worth them at least taking a look to help a loyal customer. Tonight I learned that's not how they operate. I think they thought since I was a female they could raise their voice to me with other customers in the lobby area and make me feel intimidated. They thought wrong and I will be filing a formal complaint with the GM to address the way they treat customers. I also will not ever bring my vehicle back to Honest One.

They told me my car has an oil leak and quoted me $200+ for repair costs. I know I dont have a leak because I observe my garage and my parking space at work daily. I even took my car to another mechanic to examine and was told no leak found at all. They quoted me for so many different things so I'd go in to them. Should reconsider their name. CONniving-1 is a good match for the services provided.

They told me my car has an oil leak and quoted me $200+ for repair costs. I know I dont have a leak because I observe my garage and my parking space at work daily. I even took my car to another mechanic to examine and was told no leak found at all. They quoted me for so many different things so I'd go in to them. Should reconsider their name. CONniving-1 is a good match for the services provided.

Looked to share a business account with this location an they were not helpful at all I would not recommend any shops or dealers to go threw this location.

This Honest-1 Auto Care is closer to my home, but I was disappointed in the initial service. I had made an appointment to check two engine lights, but when I arrived they had no immediate knowledge of my appointment! No es bueno! One light was for an oil change, that was done. But I was told that the other light should go out on it's own. That hasn't happened yet. I haven't decided whether or not to give them another chance. If I don't return, I'll go back to the Roseville store.