Being honest and being accountable for your work are two different things. I'd rather have accountability. I'm not sure how this place gets repeat customers. Per your response, the mechanic who fixed it said both the condenser and valve should have been an easy one to identify or check after filling. I don't give good ratings for poor work. I feel very ripped off. There were two leaks which were both missed during your $50 inspection. The condenser did not have any new damage when it was pulled out.
Alex, thank you for the opportunity to earn your business. Your original AC inspection indicated you needed a recharge of freon. We installed dye at that time of recharge because your system held the proper amount of vacuum required to do a recharge of the AC system. After a month your system leak became more apparent as the AC system was not as cold anymore. The dye installed indicated the condenser and Schrader valve are your leaks. Please reach out to the store if we can help you in any way with your AC needs.
- Honest-1 Auto Care New Hope